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Meet New England Geriatrics Vice President of Operations Karen Mozzer

by Josh Frank on 12/10/15 2:03 PM



In 1994, I started as a therapist with NEG in Boston. I worked in that role for 1 year and then began doing some Quality Assurance work on the north shore and Boston with Bev Reed. As NEG grew in Boston and the South Shore/Cape area, I became a Program Director. In 2003, I moved to Connecticut and continued my work as a Program Director in the Worcester and Western MA area. In January 2006, I became the Vice President of Operations.

There is no typical day. I am in the office and at a desk much more than I would like to be but enjoy outside meetings from time to time. I have many meetings (formal and informal) regarding operations in the nursing homes, clinic and office. Until fairly recently, much of my day was spent on matters relating to ClaimTrak, our new EHR. Now, in addition to that, I am focusing my attention on proper PQRS and MU reporting, planning for our April conference and connecting with Program Directors and clinicians about day to day operations. No day is the same and that’s what I like about my job.

My favorite thing is the people. Even though this past year has felt like I’ve been stuck at my desk more than usual due to our EHR implementation, I really enjoy everyone I work with at the office. Also, I love hearing from clinicians in the field. I am fortunate to have frequent contact with the Program Directors, whom I admire and have fun with. I really enjoy the emails, texts and calls from the NEG clinicians who I only get to see every so often. We have a lot of special people who work with NEG and WCFC.

We try to foster a supportive atmosphere within our company. Our goal is to have open communication and create as much of a family atmosphere as possible along with flexibility. This has contributed to my staying with the company for 21 years! Of course, our biggest goal is to provide caring, quality services to our clients in all settings.

I live in Ellington, CT, with my husband, Mike, son, Zach (16), and dog, Lucy. My free time is spent primarily around Zach’s activities: cheering at soccer, basketball and lacrosse, sleeping over at the Relay for Life, and beginning the college search. At his high school, I am active on the Safe Graduation Committee and the Athletic Booster Club. I love York Beach, ME, am a foodie (unfortunately), and would have liked to be on the Amazing Race (it’s too late now—Mike and I would be the “married older couple.”)


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